By adding to the shopping cart and purchasing any items, you have agreed to our terms & conditions of our policy. Our Policies:

We don't accept change of items to different colours, patterns or sizes, because we have to tailor every table linen to order. We advise customers to request swatches of fabric before ordering.

1.      We accept orders through our online shopping cart system, via email or via fax. Telephone orders are also welcome, but the details have to be confirmed either via email or fax.

2.      Payment can be made online through our payment processing partners, PayPal or Google Checkout, through the post by sending us a cheque, or via bank transfer.

3.      When you place an order, you are required to provide us with your full details, including your full name, invoice and (if applicable) delivery address, telephone number and email address if available. Failure to provide us with full or accurate details may result in a delay in processing your order.

4.      When paying via cheque or bank transfer, you are also required to provide us in writing with the details of your order – fabric type, quantity, dimensions, colours – by postal letter, fax or email. Failure to do so may result in a delay in processing your order.

5.      In case you wish to specify a different delivery address, you must do so via email immediately after placing your order (for online orders), or via email or fax communication for cheque and bank payments. Failure to notify us of your preferred delivery address as early as possible may result in your order being processed and shipped to the invoice address, or may result in a delay in processing your order.

6.      In case of a mistake when placing an online order:

a.      If you have not yet completed payment, you can disregard the order and start from the beginning to place a new order.

b.      If you have completed payment, you must notify us immediately via email or fax so we do not process your order. Failure to notify us immediately about mistakes in your online order may result in its processing and shipping as an accepted order.

7.      We are a factory who tailor-make our products on order. As such, most orders are processed and shipped within 4-6 days from receiving payment. For exceptionally large orders, or in peak season times (holidays, etc), slight delays can be expected. If you have a specific delivery deadline, you must contact us before placing your order to confirm whether we can meet that deadline.

8.      We ship using a next-day courier service. We charge a low flat fee for shipments of any size to almost anywhere on the UK mainland. Shipping to certain areas (Scottish Highlands, isles and Northern Ireland) are charged at a higher rate as shown on our online shopping cart system. We are sorry that we cannot ship via Royal Mail or other courier services, in order to maximise our efficiency and reducing delivery times.

9.      After an order is shipped, it is fully traceable until it reaches your door. As such, it remains the responsibility of the customer to ensure they receive the goods. Our couriers can accept special instructions such as leaving items on a porch or with a neighbour, or they will always leave a card if the recipient is not at home. In the latter case, it is the customer’s responsibility to contact the courier and arrange for an alternative, convenient delivery date.

10.   Our couriers will try to deliver an item three times in the course of a full week. If after these attempts they have got no reply from the customer, the order is returned to us. In this case, an additional shipping fee is payable in order for us to arrange redelivery. Items returned to us are stored free of charge for 30 days; if no action is taken by the customer, beyond the 30^th day we will charge an administration fee up to 30% of the value of the items. If 60 days pass and the items are not reclaimed, we have the right to dispose of the items, as we do not have the storage facilities to keep them indefinitely.

11.   We can accept the return of an order only in the case of a manufacturing error, i.e. if we shipped a different colour or size than what you ordered, or if the items are damaged when they reach you.

12. If we agree with the customer a return of any items, the goods must to be collected via our couriers, so we can track and prove receipt and history, we will not accept any returns through other couriers, such as Royal mail or other ordinary mailing systems, the reason is to eliminate any foals claims of returns.  but we accept reputable couriers with tracking system, such UPS, DHL, Parcel Force, Parcel Line.    

13.   As we tailor-make our products according to each individual order, we are sorry that we cannot accept returns on the basis of change of mind, colours not matching customers’ expectations or  similar grounds. To prevent the above, we provide free colour swatches to anyone who requests it, in order for you to see what the fabrics and colours look like before you place your order. We strongly encourage customers to request our swatches if they are not sure of their requirements, as we cannot accept returns for the above stated reasons.
There is always a 1-inch to 2-inch tolerance in our items, which means the requested size, whether it is one of the popular sizes or a customised one, can be 1 to 2 inches longer or shorter in width, length or both. This tolerance is accepted due to the manufacturing process, and the customer also accepts this when purchasing from our website. As such, we will not accept returns for items that are 2 inches or less longer or shorter than what was specified at the time of the order.

14. We provide printing services using Dark ink Heat Transfer & Vinyl heat transfer.  Print your logo(s) or picture(s) on any Tablecloth for £12.00 per Logo (size of logo not to exceed 55cm x 38cm). The size of the logo will relate to the proportion of the letters and the length of the wording, the size will not be exactly 55cm x 38cm.
We will require a high resolution image in JPEG format, to be sent by email together with instructions on where you require the logo to be printed on the cloth.
The print will be exactly what we will receive in your image file, we will not alter or change the file, and will be printed directly into a vinyl martial and heat transfer to the tablecloth fabric, the heat transfer is not controllable it may leave shade of marks or fade the colours to 5% of the original.
We do not perform the actual printing unless firm agreement with the customer has been established over email regarding the positioning of the logo, dimensions and resolution of the image and whether they are happy for us to proceed.
However, in case of purchasing the printing service online by mistake, purchasing higher or lower quantities of printed logos than intended, or in cases of problems with online payment or other such technical reasons, it is imperative that the customer contact us as soon as possible after placing their order so that suitable amendments or refund of any charges for printing services that have not been executed to be issued promptly.
Such refunds of printing services will only be issued before any printing or dispatch of an order has taken place.  

15.   Completing an order process as described above implies full and unequivocal acceptance of these terms and conditions of sale.